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Terms and Conditions
This website is operated by Fureno. Across the site, the terms “we,” “us,” and “our” refer to Fureno. Fureno provides this website — including all information, tools, and services available on this site — to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you must not access the website or use the services. If these Terms of Service are considered an offer, acceptance is strictly limited to these Terms. Any new features or tools added to the current store are also subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after such modifications constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Article 1 – Definitions
In these terms, the following definitions apply:
Cooling‑off Period (Reflection Period): the period during which the consumer may exercise their right of withdrawal
Consumer: the natural person who is not acting in the course of a business or profession and enters into a distance contract with the entrepreneur
Day: calendar day
Ongoing Transaction: a distance contract relating to a series of product and/or services, with delivery and/or performance obligations spread over time
Durable Medium: any means which allows storing information addressed personally to the consumer or entrepreneur in a way accessible for future reference and reproduction of the stored information unchanged
Right of Withdrawal (Right of Revocation): the possibility for the consumer to renounce the distance contract within the cooling‑off period
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers
Distance Contract: a contract concluded within a system organized by the entrepreneur for distance sale of products and/or services, up to and including the conclusion of the contract, exclusively using one or more techniques for remote communication
Technique for Remote Communication: a means that can be used for concluding a contract without consumer and entrepreneur physically meeting in the same place
General Terms and Conditions: these general terms and conditions of the entrepreneur
Article 2 – Identity of the Entrepreneur
-Email address: support@fureno.uk
-Business name: Fureno
-Chamber of Commerce number: 98439308
-VAT : NL868495670B01
-Address: Singelweg 79, 4571 KC Axel, The Netherlands
Article 3 – Applicability
These general terms and conditions apply to every offer by the entrepreneur and to every distance contract and order between entrepreneur and consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, prior to concluding the distance contract the entrepreneur will inform the consumer that the general terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge at the consumer’s request. If the distance contract is concluded electronically, and contrary to the previous clause, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can store them on a durable medium. If this is not reasonably possible, prior to concluding the distance contract the entrepreneur will indicate where the general terms and conditions can be electronically accessed and that, at the consumer’s request, they will be sent electronically or otherwise free of charge.
In the event that, in addition to these general terms and conditions, specific product or service terms apply, the second and third clauses apply correspondingly and the consumer may in case of conflicting general terms rely on the provision most favorable to him/her. If one or more provisions in these general terms are at any time wholly or partially invalid or voided, the remainder of the agreement and these terms remain in effect, and the invalid provision will be replaced by a provision that most closely approximates the original intention. Situations not regulated in these general terms should be judged according to the “spirit” of these general terms. Ambiguities in interpretation or content of one or more provisions should be construed in the sense consistent with the “spirit” of these general conditions.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to modify or adapt the offer. The offer contains a complete and accurate description of the products and/or services offered. The description shall be detailed enough to allow a proper assessment by the consumer. If the entrepreneur uses images, these are truthful representations of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur. All images, specifications, data in the offer are for indication only and cannot give rise to claims for compensation or termination of the contract. Product images are truthful representations. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
Each offer includes sufficient information so that the consumer is aware of the rights and obligations attached to acceptance of the offer. This includes, in particular:
- the price, exclusive of customs and import VAT (these additional costs are borne by the customer; the postal or courier service will collect import VAT and customs upon delivery)
- any shipping costs
- the manner in which the contract is formed and what steps are required
- whether the right of withdrawal applies
- the method of payment, delivery, and performance
- the time period for acceptance of the offer or the period during which the entrepreneur guarantees the price
- the cost of remote communication, if charged
- whether the contract will be archived and how the consumer can access it
- how the consumer can check and correct the data he/she provides before concluding the contract
- other languages in which the contract may be concluded besides Dutch
- the codes of conduct the entrepreneur has subscribed to and how these can be reviewed electronically
- the minimum duration of the distance contract in case of an ongoing transaction
- available sizes, colors, materials, if relevant
Article 5 – The Contract
The contract is formed, subject to the provisions of clause 4, at the moment the consumer accepts the offer and meets the stipulated conditions. If the consumer accepts the offer electronically, the entrepreneur shall promptly confirm receipt of acceptance electronically. Until this receipt is confirmed, the consumer may dissolve the contract. If the contract is electronically concluded, the entrepreneur will take appropriate technical and organizational measures to secure data transmission and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will apply proper security measures.
Within legal limits, the entrepreneur may check whether the consumer can meet payment obligations, and consider factors relevant to entering into the distance contract responsibly. If on the basis of this investigation the entrepreneur has valid reasons to refuse the contract, he may reject an order or request or attach special conditions to performance.
The entrepreneur shall provide the consumer with the following information in writing or in a manner that the consumer can store on a durable medium:
- the address of the establishment of the entrepreneur to which complaints can be addressed
- the conditions and manner in which the consumer may exercise the right of withdrawal, or a clear statement of the exclusion of withdrawal rights
- information about guarantees and after-sales services
- the data included in Article 4 clause 3 of these terms, unless already provided before performance
- requirements for termination, if the agreement duration is more than one year or indefinite
In the case of an ongoing transaction, the previous clause applies only to the first delivery. Each contract is entered into under the condition that the offered products are sufficiently available.
Article 6 – Right of Withdrawal
For product purchases, the consumer has the option to dissolve the contract without giving reasons within 14 days. This cooling‑off period begins the day after the consumer receives the product or a designated representative. During the cooling period, the consumer shall handle the product and its packaging carefully. The product may only be unpacked or used to the extent necessary to evaluate whether they wish to keep it. If the consumer exercises this right, they must return the product with all accessories and, where reasonably possible, in original condition and packaging, in accordance with clear instructions provided by the entrepreneur.
To exercise the withdrawal right, the consumer must inform the entrepreneur (e.g. via written notice or email) within 14 days after receipt. After notifying their intention to withdraw, the customer must return the product within 14 days. The consumer must prove that the items have been returned on time (e.g. via proof of shipment). If the consumer fails to make withdrawal known within the deadlines, or fails to return the product, the sale is final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, the costs of returning the products are borne by the consumer. If the consumer paid an amount, the entrepreneur will refund that amount as soon as possible, but no later than 14 days after withdrawal, provided the product has already been received by the retailer or proof of safe return is provided.
Article 8 – Exclusion of Withdrawal Rights
The entrepreneur may exclude the consumer’s right of withdrawal for certain products as described in clauses 2 and 3. Such exclusion of withdrawal rights is only possible if clearly stated in the offer or otherwise before the contract is concluded. Exclusion is possible for products:
- made in accordance with consumer specifications
- clearly personalized
- which by nature cannot be returned
- which may spoil or age quickly
- whose price depends on fluctuations in the financial market
- for loose newspapers and magazines
- for audio/video recordings or software whose seal has been broken
- for hygienic items whose seal has been broken
For services, the right of withdrawal may be excluded for:
- services regarding accommodation, transport, catering, leisure on a specific date or period
- when performance has started with explicit consent of the consumer before the cooling period ends
- for bets and lotteries
Article 9 – Price
During the validity period stated in the offer, prices of the offered products and/or services will not be increased, except as a result of changes in VAT rates. Notwithstanding the previous clause, the entrepreneur may offer products or services with variable prices if tied to fluctuations on financial markets beyond his control, with such conditions disclosed in the offer. Price increases within three months after contract formation are only allowed if due to legal regulations. Beyond three months, increases are allowed only if previously agreed and if the consumer has the possibility to cancel starting from the effective date of the increase.
Place of delivery is, for VAT purposes, the country where transport begins. Here, delivery is outside the EU, so the post or courier service will collect import VAT and customs upon delivery, meaning the entrepreneur does not charge VAT. All prices are subject to printing or typographical errors. The entrepreneur is not liable for consequences of such errors and is not obliged to deliver at an erroneous price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services will comply with the contract, the specifications in the offer, the reasonable demands of durability and usability, and the statutory provisions in force on the date of contract conclusion. If agreed, the entrepreneur also guarantees that the product is suitable for use beyond normal use. Any guarantee provided by the entrepreneur, manufacturer, or importer does not diminish the consumer’s statutory rights.
Any defects or wrongly delivered products must be reported in writing within 14 days after delivery. Returns must be in original packaging and in like‑new condition. The entrepreneur’s warranty period corresponds to the factory warranty. The entrepreneur is never liable for the ultimate suitability of the product for each individual use by the consumer, nor for advice given about usage or application. Warranty does not apply if:
- the consumer has repaired or modified the product themselves or had it done by others
- the products have been exposed to abnormal conditions or misused or contrary to instructions
- the defect is entirely or partially due to regulations imposed by the government
Article 11 – Delivery and Performance
The entrepreneur applies the utmost care in receiving and executing product orders. With regard to Article 4, accepted orders are carried out with competent speed but at the latest within 30 days, unless the consumer agreed to a longer delivery period. If delivery is delayed or an order cannot be executed fully, the consumer will be notified at the latest 30 days after placing the order. In that case, the consumer has the right to terminate the contract without cost and to any possible compensation. In the event of termination, the entrepreneur will refund the consumer’s payment within 14 days. If delivery is impossible, the entrepreneur will endeavor to provide a replacement item. At delivery, clear notice will be given if a replacement is provided. For replacement items, the right of withdrawal cannot be excluded. The cost of return shipping is the responsibility of the entrepreneur. Risk of damage or loss passes to the consumer upon delivery to the consumer or designated representative, unless expressly agreed otherwise.
Article 12 – Ongoing Transactions: Duration, Termination, and Renewal
Termination
- The consumer may terminate an agreement that is for an indefinite period for regular delivery of products or services at any time, with a notice period of at most one month (unless other termination rules apply).
- For agreements of fixed duration for regular delivery of products or services, the consumer may terminate at the end of the fixed term, observing agreed termination rules and a notice period of at most one month.
- The consumer may always terminate under the same method and terms as those used to enter the agreement.
Renewal
- A fixed‑term agreement for regular delivery may not be auto-renewed for a specified term, unless the consumer can terminate at the end of renewal with at most one month’s notice.
- Exception: Press and magazine subscriptions may be silently renewed for up to three months if the consumer can cancel with one month’s notice.
- A contract of limited duration for trial delivery of newspapers, magazines, etc. does not automatically continue after the trial period.
If a contract has a duration of more than one year, the consumer may terminate it after one year with a notice period of at most one month, unless fairness and equity argue against termination before the agreed duration.
Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the cooling‑off period begins, as per Article 6 clause 1. For service agreements, that term starts after the consumer receives confirmation of the agreement. The consumer must immediately notify the entrepreneur of any incorrect or incomplete payment details. In case of default, and subject to legal limits, the entrepreneur may charge the reasonable costs previously disclosed to the consumer.
Article 14 – Complaints Procedure
Complaints about performance of the contract must be submitted to the entrepreneur within 7 days, fully and clearly described, after discovery of the defect. Complaints received will be answered within 14 days from receipt. If more time is required, an acknowledgment will be sent within 14 days with an indication of when a full answer can be expected. If complaint cannot be resolved by mutual agreement, a dispute arises subject to dispute resolution. A complaint does not suspend the entrepreneur’s obligations unless otherwise indicated in writing. If a complaint is upheld, the entrepreneur will replace or repair the delivered products free of charge.
Article 15 – Disputes
Any agreement between the entrepreneur and consumer to which these general terms apply is governed exclusively by Dutch law, even if the consumer resides abroad.
Article 16 – Contact Information
Questions about the Terms of Service may be sent to us via support@fureno.uk